Samsung Oven SE (5E, -SE-) Error Code: Shorted or Stuck Touch Key (Meaning, Causes, Fixes)

What the code means

Samsung's own support pages describe SE (5E) as a button or touch-key problem: a key was pressed for longer than 10 seconds, water got on a key, or the key itself is faulty. Samsung Ukraine adds that a damp cloth or spilled liquid lying on part of the touch panel can set it, and that the exact hold time depends on the model. Samsung's service manuals call -SE- a shorted key. The NX58H5650WS range service manual says to check that the membrane (keypad) wire harness is properly connected to the control board, then disconnect it and check the harness, membrane and board for short circuits. The NE58F9710WS slide-in range service manual gives the same order for its glass touch panel: unplug the keypad cable from the sub board (connector TE201), check for a short between connector pins on the board, check the keypad and cable for a short, and replace the touch control board and glass assembly if the problem continues. Newer Samsung ovens sold in the UK show a similar button problem as C-d0 instead, so the code depends on the model.

Likely causes

• Water, a spill, or steam condensation on the touch panel making the control read a key as pressed
• A damp dish towel or other object resting on the control panel
• A key pressed or leaned on for more than about 10 seconds
• Grease or debris stuck between or around the keys
• A shorted or damaged keypad (membrane or touch glass) or its ribbon cable
• A loose or damaged keypad connector, or a short on the control board itself

Safe DIY checks

1. Press OFF/CLEAR (or the Power button on newer models) to cancel, then turn the oven back on and see if SE clears.
2. Look at the control panel for water, spills, or a towel touching it. Wipe it completely dry with a dry cloth.
3. If the panel was wet, leave it to dry before trying again. Samsung suggests about 1 to 2 hours (Samsung Russia) or 2 to 3 hours (Samsung Ukraine).
4. Gently clean any grease or debris from around the keys so nothing is holding a key down.
5. Reset power: turn the range off at the circuit breaker (or unplug it), wait at least 30 seconds (Samsung Russia says 1 to 2 minutes), and turn it back on. This is Samsung US's reset for codes it doesn't list separately.
6. If SE comes right back on a dry, clean panel, stop using the oven controls and request service. Samsung's fix at that point is checking the keypad, its cable and connector, and the control board.

Parts that commonly fix it

Always match the part number to your exact model.

Related codes

• C-21 Samsung Oven C-21
• C-24 Samsung Oven C-24
• C-A2 Samsung Oven C-A2
• C-d0 Samsung Oven C-d0
• C-F2 Samsung Oven C-F2

All Samsung codes →

Sources

1. Samsung Russia: 5E and SE errors on Samsung ovens (key held over 10 seconds, water on a key, faulty key; unplug 1-2 minutes, dry 1-2 hours)
2. Samsung Ukraine: SE (5E) code on the touch panel (damp cloth or liquid on the panel, key held over 10 seconds; dry 2-3 hours; power off 2-3 minutes)
3. Samsung US: Range or wall oven error codes (reset for other codes: power off, then breaker off 30 seconds)
4. Samsung NX58H5650WS range service manual (-SE- shorted key; check membrane harness, membrane and PCB; via ManualsLib)
5. Samsung NE58F9710WS slide-in range service manual (-SE- key short; keypad cable at TE201, keypad, then touch control PCB and glass; via ManualsLib)
6. Samsung UK: Oven information codes (C-d0 button problem on newer models)